Zooza

What happened to our emails? A quick update and support from us

✅ Email delivery restored (03.07.2025, 16:15 CEST)
All automated and bulk messages are now fully operational. No action is needed — everything is back on track.
✉️ Update (July 3rd, 13:45 CEE)
Mailchimp has now restored our email sending access, and all transactional emails are being delivered normally again. Bulk messages (like newsletters) remain temporarily restricted, but we’re in touch with the provider and will keep you informed as soon as that’s lifted as well.

Thanks again for your patience — your communication flow is back on track!
---------
Yesterday evening (July 2nd, between 22:00 and 24:00 CEE time), our email provider Mailchimp temporarily paused email sending from our account. This means that while Zooza continued working perfectly and all emails were sent from our side, they got stuck waiting for delivery.

Unfortunately, all emails scheduled to be sent during that specific time window were permanently deleted by Mailchimp as part of a security measure.

Why did this happen?
The pause was a precautionary action taken by Mailchimp, after one client misused a feature in our system. The issue was resolved immediately on our side — no data was compromised and the system remains fully secure.

We are now in direct contact with Mailchimp's compliance team to restore service. As their offices are based in Atlanta, the communication has taken longer than usual, but we expect the issue to be resolved during the day. Once Mailchimp lifts the pause, all pending emails will be delivered automatically.

What can you do now?
There's no need to resend anything — your emails are safely queued and will be sent as soon as the pause is lifted. But we know how important timely communication is.

If you’d need help with anything else, don’t hesitate to reach out to us at support@zooza.online — we’re here for you.

July 3, 2025, 09:15 GMT+02:00